FAQ

Common Questions

Can I customize my engagement ring/ wedding band?

Definitely! At Zeyn Jewel, we take pride in providing pristine service and the best quality of wedding bands and engagement rings.

If you do not see something you like, feel free to give us a call or send us an email with pictures of what you have in mind.

How long will it take for customization?

Good things are worth the wait! Your customized ring will minimally take between 4-6 weeks, or up to 2 months, depending on the level of customization that you may require. If you really wish to grab-&-go, you may opt for our in-stock rings.

Can I view diamonds first before buying?

Our option to purchase online is to provide an alternative for customers who are too busy, or prefer the ease of convenience. However, as our diamonds are ordered directly from our suppliers, we do not keep stock of most of the diamonds in our diamond list.

Which Credit Card(s) can I use for installment payment?

Currently, we only accept UOB Credit Cards, for up to 12-months interest-free installments. However, do take note that payment through installment can only be processed for purchases made at our showroom, and is not applicable for online purchase.

Where is the shop located?

Our showroom is at 91 Tanjong Pagar road, 088512, along the row of shophouses and eateries. For more accurate directions: https://goo.gl/maps/BbZJLjq8Hpn Our opening hours are between 11:30am and 8.30pm daily. (except public holiday)

Is walk-in available?

We do welcome walk-ins, however do bear in mind that you might be expected to wait if our showroom staff are busy attending to other customers. In order to ensure that you are not left waiting, we highly encourage all patrons to either call in or head to https://www.michaeltrio.com/make-an-appointment to confirm an appointment.

Do you provide international shipping?

How long will it take to ship out my parcel? Yes we do! Shipping duration is subject to diamond and product availability, and depending on the level of customization of the product(s) ordered, may vary from 2 weeks to 6 weeks thereabouts.

Where will my order be dispatched from?

All orders are dispatched from our warehouse in Asia, this allows us to skip out any unnecessary overheads and pass on our discounts directly to customers.

Call Us
Singapore +61 6288 0110
Email Us
jewelry@zeynthemes.com
Visit Us
91 Tanjong Pagar Road Singapore